We reserved the vehicle on SIXT holidays site. They said to us that the representative would mail us before they just process our request.
We ordered one Volkswagon Passat variant which has diesel engine & winter tires however when we found SIXT office they told that they merely possess the gasoline Ford Mondeo & that we need to take it. And we attempted to clearly explain that people requested a specific car also it was confirmed throughout the reservation. Moreover, when they advertise about VW Passat, they ought to provide the vehicle they advertise.
We’d a specific plan for the carrentals.se also it didn’t include spending money on gasoline in Europe. Which was the reason behind requesting a diesel vehicle? Their ordering form didn’t say that engine options are not guaranteed.
Customer support representative told us when we do not similar to their rules, we are able to go anywhere we would like. We didn’t quite understand whether it meant, to a different agency. Whenever we asserted should they have those rules, they ought to clearly explain everything about the ordering form & tell your friends that engine requests is going to be granted, in line with the availability.
The excellent lady told us how the words ‘by short request’ already mean in line with the availability so when we asserted it isn’t true, she said to us that she’s graduating in the business school and knows how English words mean. Actually I suppose her education made her a greater expert in English compared to individual who lives & works in the USA.
We finally got a car. It had been one B-class Mercedes, the larger car having winter tires & Diesel engine. They’d this car offered at time we arrived yet we’d to hold back 2 hours before they chose to create it for us. For reasons unknown they contemplate it being an upgrade but when you compare the buying cost of a Passat having winter tires which Mercedes, so as to the Passat is much more costly; only winter tires will cost 15 Euro daily. Obviously, nobody gave us refund to pay for this difference.